Lauren does an excellent job producing beautiful custom Jellycats and is amazing at communicating with clients! I’d definitely recommend her and will no doubt continue buying from her!
Shipping policy
Processing Times
Most items in our shop are custom made or made to order. Please allow 30 business days for processing before your order ships.
Processing time includes creating, sewing, customizing, quality checks, and preparing your order for shipment.
Some items may ship sooner depending on current order volume, while personalized or seasonal items may require additional production time. If extended delays occur, we will notify you directly.
Shipping Times
Once processed, orders typically arrive within:
United States:
5 to 7 business days via USPS or UPS
Shipping times may vary based on carrier delays, holidays, or severe weather.
Carriers Used
Orders are shipped using USPS or UPS.
Carrier is automatically selected based on item type, size, and destination.
Order Tracking
All orders include tracking. Tracking information will be emailed to you as soon as your order has shipped.
Shipping Rates
Shipping rates are automatically calculated at checkout based on item weight, size, and destination.
Free shipping is available on orders over $150.
Local Pickup
Local pickup is not currently offered.
Incorrect Address or Delivery Issues
Please double check your shipping address before completing checkout. We cannot replace or refund orders shipped to an incorrectly provided address.
If your tracking shows “delivered” but you cannot locate your package, please contact the carrier directly with your tracking number.
